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Tuesday, August 26 - Preconference
12:45 pm - 1:45 pm
PC1a. Panel Discussion: Technology and Innovations in Home Care: Compliance Considerations for Texas Agencies
Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
Panelist: Lead - Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC; Brian W. Lebanion, CEO/Consultant, Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC, BC Healthcare Consulting, LLC, J’non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Description:
Technology is becoming increasingly important for homecare agencies, but with innovation comes responsibility. Agencies must understand that adopting new tech doesn’t guarantee regulatory compliance or protection from citations. It's essential to choose technology that fits the agency’s needs and to evaluate and document its effectiveness as part of the QAPI (Quality Assurance and Performance Improvement) plan. Agencies should stay informed, exercise caution, and ensure proper oversight to avoid legal or enforcement issues.
2:00pm – 3:00pm
PC2a. Practical AI for Home Health: From Frontline Impact to Strategic Growth
Speaker: Representative from nVoq
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Description:
Learn how home care agencies are using AI-powered documentation tools to ease clinician workload, improve note quality, and enhance patient care. Get practical tips for responsible, scalable adoption and see how to align AI with your agency’s staffing, workflows, and mission.
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
3:15pm - 4:15pm
PC3a. Population Adapting Clinical Risk Management for I.T./Cybersecurity
Speaker: Brad Maughan, HCISPP, Regional Sales Director, CyberForce|Q and Wayne Pierce, Cybersecurity Program Advisor, CyberForce|Q
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Description:
Population Health is generally defined as having three components: health outcomes, patterns of health determinants, and policies and interventions. Cybersecurity is no different and serves as the Quality and Medical Records part of IT. In fact the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program. We encourage you to join us as we look at the building blocks for what makes a high performance and reliable cybersecurity program. During this session we will look at how to integrate cybersecurity into the broader risk management program along with the role Clinical and Operational Leadership have for cybersecurity. A good cybersecurity program is very similar to a good population health program; the context and interventions are just different.
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
4:30pm - 5:30pm
PC4a. AI focus: The Consequences and Liabilities
Speaker: Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Description:
AI is a hot topic for healthcare providers. Many have probably interfaced with it already, without knowing it. Learn more about how AI is now and always has been part of healthcare, what to look for in vendor contracts that deal with data, how AI and HIPAA interact, and what the pitfalls are in relation to the use of AI.
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
2:00pm – 3:00pm
PC2b. Innovations in Employee Engagement: Becoming the Employer of Choice in Caregiving
Speaker: Alex Oosterveen, CEO, Caribou Rewards
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Description: In a rapidly evolving employment landscape, retaining top talent is more crucial than ever. In this session, we’ll dive into forward-thinking approaches for becoming the employer of choice in the home-care industry.
Discover best practices for caregiver retention that blend long-standing fundamentals with modern solutions. Learn how to leverage rewards and recognition to boost morale, enhance job satisfaction, and foster a culture of appreciation. This session will provide actionable insights and take-home strategies you can apply immediately to attract and retain the best caregivers.
Key takeaways:
- Proven strategies for improving caregiver retention
- Smart ways to implement a reward & recognition platform
- Create a culture of appreciation and support
- Practical tools and insights you can apply right away
Join us to help your agency not only meet today’s workforce demands but set the standard for the future of home care.
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
3:15pm - 4:15pm
PC3b. AI as a Care Partner: Enhancing Workforce Productivity and Care Outcomes
Speaker: Erin Vallier, Director, Sales, Alayacare
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Description:
As home-based care faces increasing workforce shortages, inefficiencies, and rising demand, AI is emerging as a transformative tool to improve care delivery and empower staff. Attendees will learn how AI can serve as a partner rather than a replacement for the care workforce, alleviating administrative burdens and surfacing real-time insights to support clinical and operational decision-making. Erin will also discuss key considerations for safe and ethical AI adoption, from data privacy to change management strategies.
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
4:30pm - 5:30pm
PC4b. Home Monitoring, AI, and Security - Partnership Driven Outcomes
Speaker: Phil Beckett, Chief Executive Officer for Texas Health Services Authority and Shannon Calhoun, Board Chair for Texas Health Services Authority and Chief Revenue Officer for IVEnsure
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Description:
This presentation will share revolutionary technologies that identify patient patterns and predict medication adherence, recognize potential fraud, and support staff while augmenting care management. These technology tools have been shown to decrease hospital readmits and Emergency Department visits, increase revenue and employee satisfaction. The value of working collaboratively with others to completely leverage technology will be explored.
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Target Audience:
Medicare Private Pay
Community Care Hospice Pediatric
6:00 pm - 9:00 pm
PAC Cornhole Tournament
The PAC Cornhole Tournament is back by popular demand! Visit our PAC Cornhole Page for more details about the tournament.
8:30 pm - 10:30 pm
Nightcap at The Goose’s Acre Irish Pub
Enjoy drinks and great company!
Day 1 - Wednesday, August 27
General Session
9:00 am - 10:00 am
Opening Ceremonies and Awards
This session will kick off with TAHC&H's Executive Director, Rachel Hammon and Board President welcoming attendees with an association and industry update as well as presenting awards to industry professionals.
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
General Session
10:00 am - 11:00 am
Keynote: Leadership Begins with Motivation
Speaker: Danny Brassell
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
Description: In an increasingly crowded world of “thought” leaders, it is now more essential than ever to create “action” leaders. In his 25 years of working with leaders from the classroom to the board room – from preschoolers to rocket scientists – Danny has lived by the creedo that “education is valuable, but execution is priceless.” Leadership begins with motivation – but it also requires a lot of perspiration. And the best leaders inspire others to become their best. Get ready to laugh and learn in this highly engaging presentation, based on Danny’s best-selling book of the same title. You will come away with practical tips for developing daily habits essential to success in the new global economy.
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About Danny:
A highly-sought after speaker, trainer and coach known as “Jim Carrey with a Ph.D.,” Dr. Danny Brassell (www.DannyBrassell.com) has spoken to over 3,500 audiences worldwide. He has authored 18 books, including Leadership Begins with Motivation and Misfits and Crackpots. The co-founder of The WellCrafted Story Workshop™, Danny helps entrepreneurs, individuals and organizations leverage speaking on stages as a major client lead source that converts.
Medicare Home Health
11:15 am - 12:15 pm
1a. Use VBP lessons to Improve Clinical and Fiscal Outcomes
Speaker: Arnie Cisneros and Kimberly McCormick, Home Health Strategic Management (HHSM)
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Session Description: Home Health Providers have faced significant changes to care programming since the Impact Act transitioned to a Value-Based model under PDGM. In addition, the arrival of Value-Based Purchasing (VBP) introduces a Pay-4-Performance (P4P) element to our industry. Finally, the VBP Model outlines a series of elevated outcomes in terms of process, clinical outcomes, and Potentially Preventable Hospitalizations (PPH) that must be achieved to qualify for the bonus. Though most HH Agencies may fail to achieve success with the VBP bonus, addressing and programming for VBP baselines can produce meaningful improvements. By focusing on the clinical content of our programs in terms of efficiency, best practices, and rapid value outcomes, agencies can achieve significant Star Rating improvements. And Providers who focus on SOC Acuity accuracy increase HHRG payments greater than 20%.
Start today to plot a VBP-based Operational Improvement programs and watch your outcomes improve to levels that will change your agency!
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour Continuing Nursing Education (CNE)
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Target Audience:
Medicare
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ALL HCSSA's
11:15 am - 12:15 pm
1c. Workplace Safety: Enhancing Employee Skills and Awareness
Speaker: Chris Powell, Corporate Trainer, Arcuri Group LLC
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Session Description: Workplace violence in healthcare is on the rise, and it's more critical than ever to prepare employees with the skills and knowledge to stay safe. What steps has your organization taken to fully equip your team to handle potential workplace threats?
Join the Arcuri Group for an engaging session where participants will gain introductory knowledge in situational awareness by recognizing and understanding threats. Attendees will also be able to identify potential risks before they escalate by the discussion of de-escalation strategies.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour continuing nursing education (CNE)​​​​
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
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Hospice
11:15 am - 12:15 pm
1b. Hospice: A Candid Discussion
Speaker: Lead - Melinda A. Gaboury, COS-C, Chief Executive Officer; Brian W. Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, CEO/Consultant BC Healthcare Consulting, LLC; Chris Gallarneau, Senior Education Consultant, MAC Legacy, Angela Huff, RN, Forvis Mazars
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Session Description: This candid hospice panel discussion addresses the new hospice rules, focusing on key areas like CAHPS (Consumer Assessment of Healthcare Providers and Systems), HOPE (Hospice Outcomes & Patient Evaluation), and overall operational readiness. The panel explores what these changes mean for hospice providers, where agencies should currently stand, and what steps they must take moving forward. Emphasis is placed on understanding regulatory updates, preparing for full implementation, aligning practices with compliance expectations, and strategically positioning the agency for future success in hospice care.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour continuing nursing education (CNE)
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Target Audience:
Hospice
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Leadership/C-Suite
11:15 am - 12:15 pm
1d. Vision Made Simple: Is Your Team Really Aligned?
Speaker: Tom Bouwer, co-author of multiple books and founder of The EOS Conference, The Bouwer Group and Pinnacle Guide
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Session Description: In this hands-on experience, you'll learn how to simplify and clarify your business vision using the powerful EOS® tool, Vision/Traction Organizer™. Tom will guide you step-by-step through each section of the V/TO™—from Core Values to 10-Year Target—helping you align your leadership team and set a clear course forward. You may think you're aligned, but many teams find they are not. Learn how easy business can be when your whole organization "rows in the same direction".
In this session, you'll gain a clear understanding of the Entrepreneurial Operating System (EOS). We'll focus on getting the right people in the right seats within the right structure. You'll leave with essential tools to help you optimize your team and improve efficiency.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
12:15 pm - 1:30 pm
Networking Lunch & Owner's Forum
Additional info coming soon.
Medicare Home Health
1:30 pm - 2:30 pm
2a. OASIS DC Outcomes: Driving Success in HHVBP 2025 and Beyond
Speaker: Lisa Selman-Holman, JD, BSN, RN, HCS-D, COS-C, VP Clinical Services, McBee
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Session Description: The Home Health Value-Based Purchasing (HHVBP) model for 2025 places significant emphasis on three critical quality measures: the Discharge Function Score, Discharge to Community, and Potentially Preventable Hospitalizations (PPH). Together, these metrics account for 55% of the HHVBP performance score, underscoring their impact on agency outcomes. The July IPR was the first to provide data on one of the new 2025 outcomes—Discharge Function, and the year is already half over! This session will provide a comprehensive overview of these measures, their calculation methodologies, and actionable strategies for improving performance. Attendees will gain insights into leveraging OASIS accuracy, care planning, and staff engagement to optimize these outcomes and secure success under the evolving HHVBP model.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour Continuing Nursing Education (CNE)
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Target Audience:
Medicare
Private Pay Providers
1:30 pm - 2:30 pm
2c. Value-added Services Provided by HCSSAs
Speaker: Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC
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Session Description: Among the many business decisions an administrator and owner must make, the critical decision is to provide value added services in addition to licensed services. Specialty providers, particularly those who have private pay division have the latitude to provide services that benefit the community and led to referral sources. However, the entity must still adhere to regulatory requirements for overlap and for documentation as it applies to client satisfaction and client care. Attendees will take away an ability to strengthen value added services, such as transportation and pet care, separate from licensed services.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Target Audience:
Private Pay
Hospice
1:30 pm - 2:30 pm
2b. Hospice Alert – Successfully Navigating CMS FY 2025 Changes
Speaker: Chris Attaya, MBA, Strategic Healthcare Programs (SHP) and Angela Huff, RN, Forvis Mazars
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Session Description: Over the last year, CMS has been digging into their proverbial treasure chest of regulations to implement new rules for Hospices. After a strong push-back from industry associations, the new Hospice Special Focus Program (SFP) has been placed on hold for the time being. The new HOPE tool is following the HHA OASIS structure to provide new assessment time points and measures based on new data items. CAHPS Hospice now has fewer questions including a new option for web-based surveys, a mode in use by Medicare Advantage patients. There is a lot to unpack with all these changes for FY 2025. Join our speakers as they review these planned changes and how Hospices should be evaluating the best way to implement.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour continuing nursing education (CNE)
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Target Audience:
Hospice
Leadership/C-Suite
1:30 pm - 2:30 pm
2d. Scaling with Structure: What's Holding You Back?
Speakers: Tom Bouwer, co-author of multiple books and founder of The EOS Conference, The Bouwer Group, and Pinnacle Guide
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Session Description: As your company grows, your structure must evolve. This advanced workshop dives deep into the strategic use of specific tools to support scaling, delegation, and leadership development. You’ll learn how to rethink roles, clarify ownership, and implement a future-ready organization that drives accountability at every level. Are you ready to level up?
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
Medicare Home Health
2:45 pm - 3:45 pm
3a. Success in Today’s Environment? Show me the Data!
Speaker: Chris Attaya, MBA, Strategic Healthcare Programs (SHP) and Angela Huff, RN, Forvis Mazars, M. Aaron Little, CPA, Managing Director
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Session Description: This session will explore the results of the industry study conducted by Strategic Healthcare Programs (SHP) and FORVIS focused on identifying how agencies are succeeding in the current industry environment and what benchmarks represent that success. Attendees will be provided with benchmarks and excerpts from the study.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour Continuing Nursing Education (CNE)
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Target Audience:
Medicare
Private Pay/Community Care
2:45 pm - 3:45 pm
3c. The Role of the Supervisor in PAS: Building the Skill Set for Success
Speaker: Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC
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Session Description: This session will discuss the critical role of the supervisor in a personal assistance services agency. It’s more than minimum qualifications. For success, an agency must focus on emphasizing skills such as communication, emotional intelligence, documentation review and internal and external customer service. The attendee will walk away with tools to monitor this critical growth potential for the PAS supervisor.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
Target Audience:
Private Pay Community Care
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Hospice
2:45 pm - 3:45 pm
3b. Understanding Volunteer and Bereavement Coordination
Speaker: Victoria Barron, MBA, BSN, RN, COS-C Clinical Consultant, Healthcare Provider Solutions, Inc. (HPS)
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Session Description: Hospice volunteer and bereavement programs are essential to meet patient/caregiver needs and adhere to regulatory guidelines. This session addresses the requirements for hospice volunteers and addresses accepted volunteer activities, the importance of ongoing recruitment and retention and the value volunteers can provide for our patients and cost-savings. Bereavement requirements from the initial bereavement assessment to the required bereavement follow-up and activities will be discussed, the experience required for staff supervising bereavement services and documentation required to support compliance.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour continuing nursing education (CNE)
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Target Audience:
Hospice
Leadership/C-Suite
2:45 pm - 3:45 pm
3d. The Bottom Line of Better Care: Budgeting Strategies for Financial & Operational Success
Speakers: Michael Simione, MBA, SimiTree, VP of Post Acute Data Analytics
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Session Description: Effective budgeting in home health, hospice, and home care is more than number-crunching — it's a strategic tool to align resources with patient needs, regulatory requirements, and organizational goals. This session will explore practical approaches to budgeting that support both financial sustainability and high-quality care delivery. Learn how to build, monitor, and adapt budgets using real-world data, productivity metrics, and forecasting models. Whether you're a financial leader or clinical manager, this session will equip you with actionable insights to strengthen fiscal performance and operational outcomes.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour continuing nursing education (CNE)
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
4:00 pm - 5:45 pm
Business Meeting
Annual review of association business and election of new Board of Directors.​
5:30 pm - 7:00 pm
President’s Reception/Exhibit Hall Grand Opening
To be held in Exhibit Hall. Meet with top vendors and sponsors!
7:30 pm - 10:00 pm
Casino Night & Live Auction
Whether you're feeling lucky at the tables, showing off your best dance moves, or just there for the great food, drinks, and company, you’re in for a winning night. Mingle with fellow industry pros, try your hand at classic casino games, and enjoy a lively evening filled with fun, laughter, and maybe even a few surprises. Click here to learn more.
Day 2 - Thursday, August 28
8:00 am - 9:00 am
Breakfast in the Exhibit Hall
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General Session
9:00 am - 10:00 am
CREATE Momentum™:
A Leadership Playbook for Unstoppable Performance
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
Description:
We are navigating rising patient acuity, complex payment models, workforce shortages, and the growing need to integrate new technologies. But traditional leadership tactics are no longer enough. In this strategic and energizing session, organizational psychologist and speed painter Dr. Heather Hodges introduces the C.R.E.A.T.E. framework, a research-backed leadership playbook for building the culture, creativity, and momentum teams need to thrive. Grounded in original research and designed for today’s realities, this session equips leaders with practical tools to strengthen retention, accelerate innovation, and lead people-centered organizations into a more adaptable, high-performing future.
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Speakers: Dr. Heather L. Hodges, CEO and Founder, Hodges Group International LLC
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
10:00 am - 10:30 am President’s Message & Board Installation
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10:30 am - 11:15 am
Break in Exhibit Hall
Break stations and Bonus Education at select vendor booths.
Medicare Home Health
11:15 am - 12:15 pm
4a. Improving
HHCAHPS Scores
Speaker: Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc. (HPS)
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Session Description: Patients are also customers, and their experience impacts the agency. The patient's experience shapes what they tell their friends and family about their care and impacts the agency’s HHCAHPS Star Ratings and payment under HHVBP. While agencies focus efforts on quality programs, staffing, marketing and financial strategies with gains being realized and measured, they often struggle when it comes to approaches for improving patient experience ratings. This session will take agencies through best practices of working within their organization to show improvement in these ratings.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
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Target Audience:
Medicare
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TBD
11:15 am - 12:15 pm
4c. TBD
Speaker: TBD
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Continuing Education: TBD​
Hospice
11:15 am - 12:15 pm
4b. Turning Up the Heat on Hospice Quality: CAHPS, HOPE, and High Temps
Speakers: Brian W. Lebanion, CEO/Consultant, BC Healthcare Consulting, LLC and Chris Gallarneau, Senior Education Consultant, MAC Legacy
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Session Description: The Hospice Quality Reporting Program (HQRP) is entering a new era, and the regulatory temperature is rising. With the rollout of the revised CAHPS survey and the transition from the HIS to the HOPE assessment tool, hospice leaders must be prepared to adapt quickly and effectively. This session offers a clear, practical overview of what these changes mean and how to align your team for success. Beat the heat with strategies designed to keep your organization cool, compliant, and quality-driven through this critical season of change.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
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Target Audience:
Hospice
Leadership/C-Suite
11:15 am - 12:15 pm
4d. The Retention-Resilience Loop: Why People Stay, Burn Out, or Bounce Back
Speakers: Dr. Heather L. Hodges, CEO and Founder, Hodges Group International LLC
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Description: Retention and resilience are not two separate challenges, they’re part of the same leadership problem. In this insightful breakout session, Dr. Heather Hodges shares new research from her 2025 Home Care Workforce Survey to reveal why employees stay, why they burn out, and what helps them bounce back. She blends field-tested leadership practices, employee voice, and the psychology of creativity in this session to give home care leaders a clear map for building cultures where teams feel supported, energized, and committed. If you’re ready to stop reacting to turnover and start building sustainable engagement, this session will show you where to start.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
12:15 pm - 1:30 pm
Lunch in Exhibit Hall
Lunch, Bonus Education at select vendor booths, and raffle drawings.
Medicare Home Health
1:30 pm - 2:30 pm
5a. From Intake to Approval: Mastering Home Health Acceptance, Face-to-Face Compliance, and Denial Prevention
Speaker: J’non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree
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Session Description: As home health regulations evolve, agencies must adapt quickly to new requirements—especially regarding the updated Acceptance to Service policy. This session offers a practical roadmap for ensuring policy compliance while strengthening documentation and processes to reduce Medicare and Medicare Advantage claim denials. Attendees will explore how to streamline intake workflows, ensure accurate and timely Face-to-Face encounters, and implement best practices to avoid the most common denial triggers. Real-world examples and actionable strategies will be shared to help agencies protect revenue and ensure timely patient care.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
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Target Audience:
Medicare
MCR/Hospice/Pedi/CC
1:30 pm - 2:30 pm
5c. OIG Compliance Program Guidance
Speaker: Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC
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Session Description: Were you aware that the OIG is in the process of revamping its compliance program guidance for the health care industry? We’ll review the new OIG General Compliance Program Guidance, discuss what your organization needs to do to stay in compliance, and what the future holds.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates​​​​​​​​
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Target Audience:
Medicare Community Care
Hospice Pediatric
Hospice
1:30 pm - 2:30 pm
5b. Audit Proof Your Documentation
Speaker: Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc. (HPS) and Victoria Barron, MBA, BSN, RN, COS-C Clinical Consultant, Healthcare Provider Solutions, Inc. (HPS)
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Session Description: Being prepared for a hospice medical review audit regardless of type such as TPE, PPEO, SMRC, UPIC or RAC will ensure timely submission of documents and protect your agency’s bottom line. From pre-payment denials to post-payment recoupment of payments, this session will cover all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
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Target Audience:
Hospice
Leadership/C-Suite
1:30 pm - 2:30pm
5d. Leading with Culture and Clarity in a Diverse Workforce
Speaker: Alicia Marr, RN, BSN, CEO, Excelin Health
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Description: Leading a service-driven organization is challenging—especially in today’s dynamic and increasingly diverse workforce. In the ever-evolving landscape of healthcare, leaders must not only deliver exceptional service but also foster a culture where all employees feel valued, supported, and aligned with the agency’s mission. As a leader, how are you shaping a positive, inclusive culture that supports long-term success? How do you approach conflict resolution when diverse perspectives, generational differences, and communication styles intersect? This session explores the critical components of cultivating a positive organizational culture and effectively managing conflict in a multi-generational, diverse workplace.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
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Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
2:45 pm - 3:45 pm
Closing General Session: Navigating the Storm: Key Industry Updates and Strategies for Providers
Target Audience:
Medicare Private Pay
Community Care Hospice
Pediatric
Speaker: Rachel Hammon, Executive Director, TAHC&H; Jennifer Elder, Director of Regulatory Affairs, TAHC&H; Jessica Boston, Director of Government Affairs, TAHC&H
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Session Description: Join us for the final session of this dynamic and top-rated conference, as our panel of Association experts bring together the most pressing issues currently impacting providers across the home care and hospice continuum of care. This essential discussion will unpack the complex challenges that are creating the biggest headaches for agencies today—and offer practical strategies to address them. Join us as we explore:
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Legislative Developments: A deep dive into the Congressional reconciliation bill, with a focus on Medicaid-related provisions and their implications for providers.
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Regulatory Shifts: Updates on All-Payer OASIS, HOPE Assessment implementation and what it means for compliance and reporting.
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Advocacy in Action: The latest in home health and hospice advocacy efforts and how your voice can make a difference.
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State-Level Changes: An overview of evolving state licensure rules and what agencies need to know to stay ahead.
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Community Care Rate Adjustments: Insights into recent rate changes and implementation strategies to ensure financial sustainability.
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Association Resources: Tools, guidance, and support available through your association to help your agency navigate these turbulent waters.
This session is designed to equip you with the knowledge, context, and resources you need to lead your organization confidently through change. Don’t miss this opportunity to connect, learn, and leave empowered.
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Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates