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Monday, September 9th - Preconference
This year, choose between two tracks! Our Preconference comes with 4 CEs; read below to learn more.
12:45pm – 2:45pm
PC1a. Palmetto GBA, Jurisdiction M Home Health Updates
Speaker: Charles Canaan, RN, Senior Provider Relations Consultant, Provider Outreach & Education, Palmetto GBA and Elizabeth L. Brogdon, Senior Provider Education Consultant, Palmetto GBA
Continuing Education: 2.0 clock hours continuing education for Administrators/Alternates; 2.0 contact hours Continuing Nursing Education (CNE)
Description:
Workshop Topics for Part Home Health
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Home Health Compliance Program
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Home Health RCD
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Home Health Utilization
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PEPPER
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Disbursement
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Length of Stay
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Improper Payments
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Medical review
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Comprehensive Error Rate Testing (CERT)
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Unified Program Integrity Contractor (UPIC)
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Care Planning
3:00pm - 5:00pm
PC2a. Medicare Hospice: Back with More in 2024
Speaker: Charles Canaan, RN, Senior Provider Relations Consultant, Provider Outreach & Education, Palmetto GBA
Continuing Education: 2.0 clock hours continuing education for Administrators/Alternates; 2.0 contact hours Continuing Nursing Education (CNE)
Description:
Palmetto GBA is pleased to announce our 2024 Hospice Workshop series, titled “Medicare Hospice: Back with More in 2024”. These workshops are designed to equip hospice providers with the tools they need to be successful in Medicare billing, coverage and documentation requirements.
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Hospice Utilization
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Length of Stay
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Disbursement
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Part B Spending
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Continuous Care
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Improper Payments
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Comprehensive Error Rate Testing (CERT)
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Medical Review
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Appeals
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12:45pm – 2:45pm
PC1b. Igniting Growth: Elevating Your Business to New Heights
Speaker: Thomas Rose, MBA, CEO and Tina Robertson, RN, BSN, VP Clinical Services, 21st Century Health Care Consultants
Continuing Education: 2.0 clock hours continuing education for Administrators/Alternates
Description:
Join us for an empowering session tailored to small business owners, aimed at enhancing leadership skills and propelling businesses to new heights. This session will explore strategic methods to assess your strengths and weaknesses as a leader, bridging gaps, and maximizing strengths for peak performance. Attendees will learn to construct a robust strategic plan and roadmap to steer their businesses toward success and gain valuable insights into resources available to support career advancement, even within their organizations. Don't miss this chance to accelerate your business growth and achieve your aspirations.
3:00pm - 5:00pm
PC2b. Money Ball for Home Care Leaders
Speaker: Scott Prickett, Culture Index, Executive Advisor
Continuing Education: 2.0 clock hours continuing education for Administrators/Alternates
Description:
Join us for a results driven session tailored for business leaders. Scott shares his passion for empowering people employing a gloves-off and humorous approach and applying proven human analytics; a system he calls ‘Moneyball for CEO's’ to awaken and inspire individuals to be the most powerful version of themselves. The result is immediate optimization of employee engagement, maximized revenues, and increased bottom lines. He exposes truths all individuals need to hear, but rarely discusses. Each attendee will walk away with real, tangible, and executable solutions that can be applied in both their personal and professional lives.
6:30 pm - 9:00 pm
PAC Cornhole Tournament
The PAC Cornhole Tournament is back by popular demand! Visit our PAC Cornhole Page for more details about the tournament.
8:30 pm - 10:30 pm
Nightcap at Redd's Piano Lounge
Enjoy a free drink, live music and great company!
Sponsored by: Wilshire Business Partners
Day 1 - Tuesday, September 10th
General Session
This session will kick off with TAHC&H's Executive Director, Rachel Hammon and Board President welcoming attendees with an association and industry update as well as presenting awards to industry professionals.
9:00 am - 10:00 am
Opening Ceremonies and Awards
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General Session
10:00 am - 11:00 am
Keynote: Resilience Reset
Speaker: Anne Grady, Speaker, Author, and Entrepreneur
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Description: Anxiety, stress and burnout are at an all-time high, and if we don't take time to reset, the physical and psychological results can be catastrophic.
More than training, education, or experience, it is resilience that determines your success, personally and professionally. Resilience is more than the ability to get back up after you've been knocked down. Resilience is the ability to use the adversity in your life as a catalyst to get stronger.
Fortunately, resilience is a set of skills, beliefs, and behaviors that can be learned and cultivated. Organizations that foster resilience have higher engagement, better performance, and higher levels of employee well-being. Gain practical skills and learn brain-based strategies, mixed with a healthy dose of humor and inspiration, to take back control, make stress work for you, and cultivate a resilient mindset, skill set, and the ability to reset.
Medicare Home Health
11:15 am - 12:15 pm
1a. Producing Single-Digit Readmissions in your Agency
Speaker: Arnie Cisneros and Kimberly McCormick, Home Health Strategic Management (HHSM)
Session Description: Volume to Value (V2V) reforms have rewired the Home Health model in terms of care development and delivery since the introduction of PDGM. Along these lines, Value-based Purchasing was installed for Home Health, connecting payment levels to outcomes for the first time in our industry. A review of the requirements for the VBP bonus reveals outcomes rarely seen to date in HHCAPS, Readmission, Timeliness, and Clinical Outcomes. In addition, HH Readmissions must be in the single-digits if a Provider hopes to qualify for the VBP bonus, and most Providers post readmit levels in the mid-teens. Case studies will outline how to start on the path to single-digit readmissions in your agency.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour Continuing Nursing Education (CNE)
ALL HCSSA's
11:15 am - 12:15 pm
1c. CTA & the New Beneficial Owner Information Reporting Basics
Speaker: Amy Taylor, CPA, Founder, Knight Home Care Financial and Troy Brooks, Of Counsel, Licensed in Texas and Louisiana, Degan, Blanchard & Nash
Session Description: The Corporate Transparency Act (CTA) introduces federal reporting requirements for certain corporations, limited liability companies, and other entities formed or registered to operate within the United States. These mandates come into effect on January 1, 2024, impacting current business entities. This course outlines the necessary filing procedures and the timeline for compliance with the new regulations.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Hospice
11:15 am - 12:15 pm
1b. Social Workers: Super Powers, Super Skills, Super People
Speaker: Zaundra Ellis, Vice President of Hospice Professional Services, AXXESS
Session Description: Often working in the background, leveraging their skills, to improve the patient and family member’s quality of life, social workers are often the tie that binds our patients, their loved ones to the hospice care that they are receiving. In a quickly evolving hospice landscape, hospice social workers have the skills, training and education needed to provide the leadership necessary to navigate the HOPE assessment, be actively involved in the hospice’s social determinants of health initiatives, as well as, maintaining regulatory compliance. In this session, we will uncover the superpowers and super skills of our social workers, demonstrating how they are uniquely prepared to lead the hospice industry and your hospice into the future.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
Leadership/C-Suite
11:15 am - 12:15 pm
1d. Laying the Foundation: People & Structure
Session Description: Are you looking to reduce chaos, minimize stress, enhance communication, and establish a common language across your departments? Do you want to achieve more victories in your business? Join us for a two-part journey led by nationally recognized speaker and author, Tom Bouwer, where you'll learn to implement a business operating system that can transform your organization.
In this session, you'll gain a clear understanding of the Entrepreneurial Operating System (EOS). We'll focus on getting the right people in the right seats within the right structure. You'll leave with essential tools to help you optimize your team and improve efficiency.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
12:15 pm - 1:30 pm
Networking Lunch & Owner's Forum
Additional info coming soon.
Medicare Home Health
1:30 pm - 2:30 pm
2a. Guarantee Your Success with HH VBP
Speaker: Arnie Cisneros and Kimberly McCormick, Home Health Strategic Management (HHSM)
Session Description: Home Health’s Value-Based Purchasing (VBP) Model is the latest of the Impact Act Volume to Value reforms to affect how we develop and deliver care. By redefining HH quality in terms of Pay-for-Performance (P4P), VBP seeks to improve care efficiency. As a result, traditional HH Care production and management processes fail to achieve VBP-based quality baselines and the related bonus payment.
When reviewing the HH VBP model, it quickly becomes apparent that the depth and specificity employed to track, define, and reward qualified care extends well beyond the current level of management in most Home Health agencies. The complexity of VBP contrasts starkly with both the Star Ratings and HHCAHPS models we know, and it is much more difficult to achieve success. Finally, HH VPB will deliver bonus payments to the top 10% of HH Providers nationally, and few if any Providers could hope to qualify for the bonus without a major VBP-based quality initiative in their agencies. This progressive presentation tackles the HH VBP reform from all angles for success to assure your V2V performance produces newly identified outcome levels.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour Continuing Nursing Education (CNE)
Pediatric
1:30 pm - 2:30 pm
2c. The Therapy Journey for Children with Chronic or Progressive Conditions
Speaker: Jennifer Lawson, OTR, MS, Knowledge Is Now
Session Description: This training will address the unique therapeutic paths that children with chronic or progressive conditions may demonstrate and will offer a lens through which we can view and analyze along the way. Context and perspective are key when selecting assessment tools and interpreting findings, as well as when making decisions around medical necessity, dosage, and interventions. Routines and priorities unique to the individual child/family are particularly important for children with chronic or progressive conditions, given their complexity, and best practice for gathering and utilizing this vital information will be addressed. Additionally, perspective and language around goal development and collaboration with caregivers will be explored. There are times in the life of a child with a chronic or progressive condition where strategic use of the Maintenance Level / Prevent Deterioration frequency/dosage level (as outlined in the TMPPM), may be most appropriate. In this training, we will also describe the benefits of this dosage level, and how it can be utilized most effectively.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
Community Care
1:30 pm - 2:30 pm
2b. The State of Managed Care
Speaker: HHSC Speakers: Kelly Landel, Manager of MCO Compliance and Operations and Sarah Fincannon, Director of Program Enrollment and Support Management; MCO Panelists: Superior Health Plan, Ceseley Rollins; Rhonda Smith, Network Business Analyst, United Healthcare Community Plan of Texas; Molina HC of Tx, Monica Dickerson-Gaddis
Session Description: This session will kick off with HHSC presenting on updates to the StarPlus program. Followed by several MCO Representatives who will present on a Star Plus MCO Panel and including the opportunity for attendees to ask questions during or after the panel presentation.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Leadership/C-Suite
1:30 pm - 2:30 pm
2d. Getting Traction in Your Business
Session Description: In this session, we'll delve into practical tools to help you execute your business strategy. Learn how to develop Rocks (key priorities), run effective meetings, and create a scorecard to track your progress and ensure success.Don't miss this opportunity to learn from an expert and take your business to the next level. Join us and start your journey toward a more organized, efficient, and profitable business.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;
Medicare Home Health
2:45 pm - 3:45 pm
3a. HHVBP Evolution: Key Changes and How to Adapt
Speaker: Lisa Selman-Holman, JD, BSN, RN VP Education and Quality McBee
Session Description: We’ve just received the first annual VBP report in August and CMS already has major changes to the outcomes beginning January 1, 2025. Now is the time to ramp up your efforts so that the data collected in January will reflect your agency’s best efforts and strategic adjustments can be made. The new Discharged to Community will be 9% of your Total Performance Score (TPS); Discharge Function, incorporating the GG items, will be 20% of your TPS; and the Potentially Preventable Hospitalization will be 26% of the TPS. Learn how each of these outcomes will be calculated, and first steps for turning the challenges into achievements.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hour Continuing Nursing Education (CNE)
Hospice
2:45 pm - 3:45 pm
3c. HOSPICE: Mastering Survey Preparedness: Navigating Beyond the Basics
Speaker: Lisa S. Meadows, MSW, Senior Manager, Survey Operations, ACHC
Session Description: Navigating the intricate landscape of Medicare surveys requires more than just surface-level preparation. Our session empowers healthcare professionals to proactively anticipate and address potential areas of concern, mitigating the risk of condition level deficiencies. Join us as we equip your agency with the knowledge and resources needed to excel in Medicare surveys, ensuring adherence to regulatory requirements while delivering exceptional care to patients. Don't settle for basic preparedness—elevate your approach and safeguard the future success of your organization.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
All HCSSAs
2:45 pm - 3:45 pm
3b. Balancing Engagement and Accountability with Employees
Speaker: Candyce Slusher, LVN, Owner of SLUSHER Consulting and Lauren Tobey, Chief Impact Officer at Helping Restore Ability
Session Description: Join Lauren and Candyce for an insightful session that blends compassion with professionalism, offering strategies to elevate your homecare practice. They will guide you through essential topics like effective onboarding and expectation-setting, the importance of establishing clear boundaries, and navigating the unique dynamics of different payer sources. Learn how to balance personal touchpoints with necessary supervision and master the art of gracefully handling terminations. This session will provide you with practical tools to foster trust-based relationships, enhance caregiver engagement, and ultimately improve the quality of care delivered.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Leadership/C-Suite
2:45 pm - 3:45 pm
3d. M&A: The 5 Essential Steps to Success
Speakers: Mike Simione, MBA, Managing Director, Financial Consulting, SimiTree and Melynda Capps Lee, MBA, MA, SimiTree Managing Director, Consulting, and Certified True Colors® Facilitator
Session Description: Is your agency ready for growth and expansion? If so, hear from industry experts on how to execute the essential steps to make the best decision for your organization’s future. During this session, you will learn:
• How to create a roadmap for consideration, evaluation, structuring, implementation, and integration
• Where to access the resources necessary to support and guide the decision-making process
• When to buy or build, how to set realistic expectations, how to build a financial plan, best practices for communication and execution
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;
4:00 pm - 5:45 pm
Business Meeting
Annual review of association business and election of new Board of Directors.
5:30 pm - 7:00 pm
President’s Reception/Exhibit Hall Grand Opening
To be held in Exhibit Hall. Meet with top vendors and sponsors!
7:00 pm - 9:00 pm
Lonestar Luau
Join us for the Lonestar Luau, an evening of dinner, drinks, and captivating Hawaiian entertainment! Embrace the Aloha Spirit without leaving the Lone Star State. Click here to learn more.
Day 2 - Wednesday, September 11th
8:00 am - 9:00 am
Breakfast
Complimentary Breakfast in Exhibit Hall
General Session
9:00 am - 10:00 am
PANEL: Prioritizing the Technology Superhighway: Get on or Get Left Behind....
Speaker: Jennifer Riley, Director of Business Development, Nicular, Justin Grammens, Managing Partner, Recursive Awesome, Artificial Intelligence Strategic Consulting; Bud Langham, PT, MBA, EVP Clinical Excellence & Strategy, Enhabit Home Health & Hospice
Session Description: In today's rapidly evolving landscape, technology is no longer just a tool—it's the backbone of progress in every industry, including healthcare. But with so many advancements, it can be challenging to navigate the complexities of automation, data, and analytics. How do you know what your agency truly needs? Where do you begin, and what critical questions should you be asking?
Join us for an exclusive session with industry leaders who will demystify these technologies, sharing their invaluable insights and real-world experiences in healthcare automation. This is your opportunity to not only learn about the latest automation proficiencies but also to understand how these innovations can significantly impact the future of your agency.
Whether you represent a large, medium, or small agency, this session is tailored to your needs. You’ll walk away with practical strategies, actionable solutions, and tangible takeaways that will empower your agency to make informed decisions and solve the challenges ahead. Don’t miss out on this chance to equip your agency with the knowledge it needs to thrive in the future of healthcare.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;
10:00 am - 10:30 am President’s Message/Board Installation
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10:30 am - 11:15 am
Break and quick hit sessions in Exhibit Hall
The Care Connection: Bridging the Gap between Compliance, Technology, AI, and Financial Success
Join us for an insightful session where we explore the critical connections between clinical compliance, technology, AI, and financial performance. We'll examine how these elements shape daily operations within the healthcare industry. Attendees will gain valuable insights into navigating regulatory changes, enhancing the quality of care, integrating AI-driven solutions, and maintaining financial stability—each playing a vital role in your business's overall success. Discover how we have successfully guided hospice and home health partners through these challenges, leveraging our expertise with advanced digital tools and AI-powered solutions. Learn how we empower our clients to optimize operations, achieve strategic goals, and effectively 'Bring Care Home.'
Speaker: Empower
Continuing Education: 0.25 clock hours continuing education for Administrators/Alternates
Empowering Growth: Navigating Success with Effective Management Strategies
Join us for an insightful session where we explore effective strategies for homecare agencies at every stage of growth. This session will walk through practical strategies to overcome your most pressing challenges and will cover key topics such as compliance, scheduling efficiency, and caregiver retention, equipping you with the knowledge to enhance your operations and deliver better care to your clients. The session will also feature an opportunity for Q&A and provide insights into how HHAeXchange can specifically benefit your agency.
Speaker: HHAeXchange
Continuing Education: 0.25 clock hours continuing education for Administrators/Alternates
Medicare Home Health
11:15 am - 12:15 pm
4a. Changes Are Coming in 2025 – Is Your Agency Prepared?
Speaker: Lisa McClammy, BSN, RN, COS-C, HCS-D, HCS-O, MAC Legacy
Session Description: The 2024 home health final rule is bringing significant change beginning January 1, 2025, to Home Health Value-Based Purchasing (HHVBP), OASIS data set, and the Home Health Quality Reporting Program (QRP). This session will provide details on the changes that include, adding new OASIS measures, updates to specific OASIS items, public reporting of some existing items, and HHVBP additions and deletions in the OASIS and claims sections. Understanding and preparing now for these important changes is essential to achieve success in 2025.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
Variety Track
11:15 am - 12:15 pm
4c. Enhancing Interoperability: Mitigating Fraud, Re-hospitalizations, and Enhancing Disaster Preparedness
Speaker: Katherine Lusk, VP, Texas Health Services Authority
Session Description: The Texas Health Services Authority will provide a current state analysis of electronic exchange of clinical information in Texas. Use cases and interoperability strategies will be explored for mitigating fraudulent billing practices, controlling re-hospitalization, medication reconciliation, managing resource consumption and disaster preparedness.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Hospice
11:15 am - 12:15 pm
4b. Hospice Medical Review: How to Avoid Denials!
Speakers: Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions
Session Description: Hospice is on the hot bed of Medical Review in 2024. This session will take agencies through the winding road of Medicare scrutiny. While billing the Medicare benefit and getting paid relatively easily, there is always a risk of things being reviewed at some point and what can you do to avoid denials. Don’t be caught in the comfortable position of believing that everything is okay. Attendees will take away information that will assist in assuring that your hospice truly is prepared for an call for medical review of their charts. This session will review the top 5 medical review denial reasons and best practices to avoid these denials.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
Leadership/C-Suite
11:15 am - 12:15 pm
4d. Cybersecurity Panel
Moderator: Brad Maughan, HCISPP, Regional Sales Director, CyberForce |Q
Speakers: Heidi Kocher, Esq., Liles Parker PLLC, Wayne Pierce, Cybersecurity Program Advisor, CyberForce | Q; Kristen Robison, RN, Chief Government Affairs Officer, Angels of Care Pediatric Home Health; Brian Singer, CIO, Angels of Care Pediatric Home Health
Description: This session will be a facilitated discussion with a panel of guests from an agency owner, a vendor owner and an attorney that will have candid conversations about the experience of breaches in their business and the legalities of handling them.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;
12:15 pm - 1:30 pm
Lunch in Exhibit Hall
Lunch, Bonus Education at select vendor booths, and raffle drawings.
Medicare Home Health
1:30 pm - 2:30 pm
5a. 2025 Home Health Proposed Rule – What does the future hold?
Speaker: Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions
Session Description: This session will provide a detailed review of the 2025 Proposed Rule for Home Health. The many changes that are set to be implemented for 2025 will be reviewed with best practices for implementation. This session will include the changes proposed & finalized to be implemented January 1, 2025 for the HH Value Based Purchasing Expansion. The significant rate changes and updates to the wage index & case mix weights will also be highlighted. Lastly a quick review of the Requests For Information that were included in this rule be conducted.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
Variety Track
1:30 pm - 2:30 pm
5c. Creating a Culture of Safety: Building a Workplace Violence Prevention Program for Home Care Organizations
Speaker: Kelly Pineda, RN, BSN and Irina Gorovaya, RN, BSN, Amity Healthcare Group
Session Description: In this presentation, we will examine risk factors related to workplace violence in home care, discuss the OSHA General Duty Clause as it relates to workplace violence, outline key components of a workplace violence prevention program and review the requirements of the Workplace Violence Prevention law in Chapter 331 of the Texas health and Safety Code.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
Hospice
1:30 pm - 2:30 pm
5b. Hospice Under the CMS Microscope
Speaker: Chris Attaya, MBA Strategic Healthcare Programs (SHP) and Angela Huff, RN, Senior Managing Consultant, Forvis Mazars
Session Description: Hospice continues to be under the watchful eye of CMS as the new Hospice Special Focus Program (SFP) starts Q4 of CY 2024. Tracking your HQRP scores will be imperative along with your CAHPS Hospice star ratings, as you navigate the scrutiny by CMS. Join our speakers as they provide a background on the HQRP programs and the best ways to monitor and improve your scores.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates; 1.0 contact hours Continuing Nursing Education (CNE)
Leadership/C-Suite
1:30 pm - 2:30 pm
5d. Adapting Clinical Risk Management for Cybersecurity
Speaker: Wayne Pierce, Cybersecurity Program Advisor, CyberForce | Q
Description: Clinical risk management is often defined as a systematic process of identifying, preventing, and controlling the risks that may harm patients during health-care services. During this session we will look at how the mindset and skillset used for clinical risk management can be applied to IT and Cybersecurity.
Large IT and Cybersecurity incidents are typically due to adverse events and poor outcomes not being managed early. IT and Cybersecurity do not get training for this and would benefit from integration with a broader risk management perspective. This session will include samples and discussion around scorecards, standards, and ways to identify IT And Cybersecurity risk to help you understand how to build that mindset and skillset within your teams.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates
Medicare
2:45 pm - 3:45 pm
6a. Driving HHVBP Performance: Focus on HHCAPHS
Speakers: Brian W. Lebanion, CEO/Consultant, BC Healthcare Consulting, LLC
Session Description: In this session, we will delve into the pivotal role that Home Health Value-Based Purchasing (HHVBP) plays in enhancing the quality and efficiency of home health care services. Our primary focus will be on the Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAPHS) survey, a critical component of the HHVBP model. Attendees will gain insights into:
• Understanding the impact of HHCAPHS on HHVBP performance and reimbursement.
• Strategies to improve HHCAPHS scores and patient satisfaction.
• Best practices for staff training and patient communication.
• Analyzing data to identify areas for improvement and implementing effective interventions.
Join us to explore actionable tactics that drive better outcomes and optimize performance under the HHVBP model. This session is designed for home health care providers, administrators, and quality improvement professionals aiming to excel in the evolving landscape of value-based care.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hours Continuing Nursing Education (CNE)
All HCSSAs
2:45 pm - 3:45 pm
6c. Cyber Security: When it Becomes Reality
Speaker: Lynn Speckels, BSN, RN, HCS-D, CMCO, Hendrick Home Health
Session Description: Cyber Security is something that we hear about all of the time and is one of those things that we think "oh that won't really happen to me". Join me for a journey on what it looks like when reality sets in and your data is actually compromised and you are at the mercy of no technology. This presentation will allow you to see the good, the bad, and the ugly and give you tips on how to prevent as well as how to handle if it actually happens.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)
Private Pay
2:45 pm - 3:45 pm
6b. Conducting Thorough and Complete Complaint Investigations
Speaker: Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
Session Description: Complaints happen. The way an agency investigates complaints and grievances can mitigate licensing violations and boost morale among agency staff while enhancing the agency’s reputation in the community and among referral sources. The presentation will discuss the specific tools and methods for internal investigations including timeframes, preliminary documentation, communication with the employee or contractor at all stages of the investigation, documenting interviews, client outcomes, findings, and actions taken. The speaker will also discuss the requirements for review of the investigation program in quality assessment and performance improvement as part of the total compliance program.
Meets licensing requirements at:
26 TAC §558.250 Agency Investigations
26 TAC §558.259 Initial Educational Training in Administration of Agencies
26 TAC §558.260 Continuing Education in Administration of Agencies
26 TAC §558.282 Client Conduct and Responsibility and Client Rights
26 TAC §558.287 Quality Assessment and Performance Improvement
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hours Continuing Nursing Education (CNE)
Leadership
2:45 pm - 3:45 pm
6d. Mastering Homecare Success: KPIs, Budgeting, and Tech Innovation
Speaker: Laura Pierce, President of Operations, KPI Queen
Session Description: This is a comprehensive session designed for homecare providers aiming to elevate their operational success and team performance. Focused on the critical roles of Key Performance Indicators (KPIs), effective budget management, and technological advancements, this presentation delivers practical strategies for enhancing efficiency and service quality. Participants will learn how to implement impactful KPIs, optimize resource allocation, and leverage technology for operational improvements. Led by an experienced operations strategist, this seminar promises actionable insights for fostering a high-performing team culture and achieving excellence in the competitive homecare landscape.
Continuing Education: 1.0 clock hours continuing education for Administrators/Alternates;1.0 contact hour Continuing Nursing Education (CNE)